Due to increased volume and carrier delays, please expect extended delays in shipping.

FAQ

ONLINE ORDERS

When do you roast and ship online orders?

Our production roast days are Monday and Thursday. All orders are processed respective of when they are received are roasted on one of these days and shipped within 24 hours.

Shipping

All web orders are shipped via USPS or UPS. While you’re shopping on our website, keep in mind that all orders over $75 ship for free, and all our subscription plans are 10% off the retail price! International shipping is available through UPS with several options.

Local Pick Up

You can choose local pick up at our Wilcox Blvd location during operating hours. This is not currently available for subscription services.

Order Issues / Wrong Order

Even we can make mistakes. Did you receive the wrong item or have an issue with your order, shoot us a message with your name, order number and issues to info@madpriestcoffee.com and we'll get it squared away!!

Shipping Issues

You can track your package with the confirmation email you should receive with the shipping information. If you have issues with your package arriving, you can email us at info@madpriestcoffee.com and we'll do our best to solve the issue.

Keep in mind, our carriers have experienced delayed shipping times. We apologize for this possibility. 

SUBSCRIPTIONS

What is a subscription? 

We offer subscriptions of any and all of our coffees. You can choose coffee, size, and frequency! Change or cancel anytime.

Account Information 

If you need to access your account, change/cancel, or create an account, please visit: https://madpriestcoffee.com/account/login

When is my coffee roasted or shipped? 

We roast on Mondays and Thursdays. As long as your subscription or online order is received by the morning of the roast day, it will be roasted and shipped within 24 hours. 

RETURNS & EXCHANGES

We currently cannot return or exchange coffee.

If you are in need to return or exchange a non-coffee item, please bring it to one of our locations within 30 days with your receipt to receive a refund or exchange for any item unused and in original packaging. 

Online orders, please contact info@madpriestcoffee.com for any questions or issues surrounding an order and we will do our best to solve any problems!

COFFEE

Where is Mad Priest Coffee available? 

Our coffee is available from our website, and at our three retail locations: our Espresso Bar in Southside (1900 Broad Street), our Drive Thru Espresso Bar at our roastery in East Chatt (3399 Wilcox Blvd). For more info on becoming a wholesale partner, check out our wholesale page or email Michael Rice at michael@madpriestcoffee.com. 

New coffees and products

Wanna learn more about coffees or products as they come out? Check out this link to sign up!

Can I get ground coffee or bring it in for you to grind? 

You bet! Just choose the grind size based on your method, or bring in a Mad Priest bag and we can grind it in store.

Best way to store coffee

Once the bag is open, ensure to keep your coffee as sealed and airtight as possible. Coffee degasses and loses it's freshness around 30-60 days after opening. Grinding as needed is a highly suggested practice! 

Our roasting style

We are always studying the science behind coffee roasting and attempting to improve our craft. We attend roasting guilds, take classes, and assist in training at expo events. We focus heavily on a well developed coffee which maintains it's sugar compounds and it's acid compounds. Though many of our coffees are light to medium, we do have a darker roast which despite having a roasty flavor, maintains it's sweetness and acidity. 

Our primary goal in all our roasting and brewing techniques is balance. Acidity without body ,or, sweetness without brightness -- does not produce a balanced cup. We seek to ensure our roasting style reflects a balanced cup. 

OTHER

Who is the Mad Priest?

In the incredible novel The Count of Monte Cristo by Alexandre Dumas, Edmond Dantès was ready to give up and die in prison. Just then, the "Mad Priest" came on the scene and gave him a reason to hope again, along with the practical skills he needed to win at life. So the Mad Priest is a fictional character that embodies the fight for justice, freedom, and opportunity. And as a company, we are striving to do just that. Instead of wrongly-accused fictional Frenchmen, we champion real-life people displaced by war, disaster, and tragedy. We are righteously indignant about the current unprecedented global refugee crisis, as well as racism and inequality in our country, and want to do our part to make a difference. 

What does it mean to be a refugee?

According to the United Nations Refugee Agency (UNHCR), a refugee is someone who has been forced to flee his or her country because of persecution, war, or violence. A refugee has a well-founded fear of persecution for reasons of race, religion, nationality, political opinion or membership in a particular social group. Refugees literally do not have a choice whether they leave their homes or not. Many times they have minutes to grab a few belongings and flee for their lives, often having to leave family members behind.

Why do you care so much about refugees and immigrants?

We believe in saying “welcome” in every language, to anyone that comes to the US as a refugee or immigrant. Welcoming is not just a lifesaving humanitarian gesture for refugees at a time when more people worldwide are uprooted by war and crisis than ever before. Refugees and immigrants also greatly enrich our economy and continue to make America great, as they have for hundreds of years since the first immigrants came across the ocean from Europe.

And really, coffee is an immigrant here in the United States, after all. How would each of us be able to follow our dreams (or work that 9-5 and pay the bills) if it wasn’t for the beautiful elixir that Kaldi, the goat herder, discovered in Ethiopia centuries ago? Coffee was born in Western Ethiopia, made a treacherous journey through the Middle East, Europe and Latin America, and finally reached American shores. And we are forever grateful that it ended up here!

To learn more about our company, events, awards, and more, check out this press on Mad Priest:

 

ARTICLES

Cityscope Magazine / Fall 2016 / Common Ground 

Chatter Magazine / November 2016 / How New Local Roaster Is Hoping to Offer Opportunity and Education in a Cup

Times Free Press / March 2017 / How One Local Coffee Shop Is Incorporating Education in Each Cup

Nooga.com / April 2017 / Mad Priest Events Aims to Bring the World to Chattanooga 

Daily Coffee News / April 2017 / Mad Priest Empowering Refugees While Building Quality in Chattanooga

Fresh Cup Magazine / July 2017 / For Profits for Refugees

Food & Wine / March 2018 / The Best Coffee in Every State (Such an honor!)

Times Free Press / November 2018 / Mad Priest Opens New Coffee & Cocktail Bar

Chattanooga Pulse / November 2018 / Meet the Mad Priest of Coffee

Daily Coffee News / March 2019 / Old World Meets New at Mad Priest's Coffee and Cocktails

Times Free Press / June 2019 / Mad Priest Brews up Success

Bridge Refugee Services / September 2019 / Couple founds Chattanooga Coffee Business with Refugees in Mind

Know Your Grinder / October 2019 / Noteworthy Roasteries and Their Tools of the Trade

VIDEOS

Channel 9 / January 2017 / Mad Priest Makes Coffee and Connects Refugees

The Company Lab / July 2017 / Getting Started: Michael Rice with Mad Priest Coffee

WTCI & Greater Chattanooga / July 2017 / One Family: A Chattanooga Refugee Story  (Super cool feature!) 

Channel 9 / November 2018 / The Mad Priest Coffee and Cocktails on Cherry Street

x